1. Overview
Archie Tech Nexus ("ArchieTech", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website archietech.app, its subdomains, and our associated services.
2. Information We Collect
We collect different types of information depending on how you interact with our services:
| Data Type | Examples | Purpose |
|---|---|---|
| Account Data | Username, email, phone number | Authentication & communication |
| Payment Data | M-Pesa phone number, transaction IDs | Processing payments via Daraja API |
| Usage Data | Pages visited, features used, timestamps | Service improvement & analytics |
| Device Data | IP address, browser type, OS | Security & troubleshooting |
| API Data | API keys, request logs, webhook payloads | Service delivery & debugging |
| Bot Interaction Data | WhatsApp messages to our bots | Bot functionality & response |
3. How We Use Your Data
We use the information we collect to:
- Provide, operate, and maintain our services
- Process M-Pesa payments and settlements
- Respond to your inquiries and provide customer support
- Send service-related notifications and updates
- Monitor and analyze usage patterns to improve our services
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations and enforce our Terms of Service
4. Payment Data (M-Pesa / Daraja)
When you use our payment integration services:
- M-Pesa transactions are processed securely through Safaricom's official Daraja API
- We store transaction references, amounts, and status for reconciliation purposes
- We do not store your M-Pesa PIN or full account details
- Payment data is encrypted in transit and at rest
- Transaction records are retained as required by Kenyan financial regulations
5. WhatsApp & Bot Data
When you interact with our WhatsApp bots (Archie MD):
- Messages sent to our bot are processed to generate responses
- We may store conversation logs for service improvement and debugging
- Your phone number is used to identify your session
- We do not sell or share your WhatsApp conversations with third parties
- Bot data is subject to WhatsApp's own Privacy Policy and Meta's Platform Terms
6. Data Sharing
We do not sell your personal data. We may share information with:
- Safaricom — For M-Pesa transaction processing via Daraja API
- Meta/WhatsApp — For WhatsApp Cloud API bot services
- Service Providers — Hosting, analytics, and infrastructure partners who assist in operating our services
- Legal Authorities — When required by law or to protect rights, safety, or property
7. Data Security
We implement appropriate technical and organizational security measures including:
- SSL/TLS encryption for all data in transit
- Secure server infrastructure hosted on encrypted VPS instances
- API key authentication and rate limiting
- Regular security audits and monitoring
- Access controls limiting data access to authorized personnel only
While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
8. Your Rights
Under the Kenya Data Protection Act, 2019 and other applicable laws, you have the right to:
- Access — Request a copy of the personal data we hold about you
- Correction — Request correction of inaccurate or incomplete data
- Deletion — Request deletion of your personal data (subject to legal retention requirements)
- Objection — Object to processing of your data in certain circumstances
- Portability — Request transfer of your data in a structured, machine-readable format
To exercise these rights, contact us via WhatsApp at +254 703 662 179.
9. Cookies & Tracking
Our website may use minimal cookies and local storage for:
- Remembering your preferences (e.g., music toggle state)
- Session management for authenticated services
- Basic analytics to understand traffic patterns
We do not use invasive tracking cookies or third-party advertising trackers.
10. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy or your data, contact us:
- WhatsApp: +254 703 662 179
- Website: archietech.app
- Quick Message: Send us a message